ClearVPN is committed to protecting your privacy.
This Privacy Policy describes how ClearVPN collects, uses, and protects information when you use our VPN application and related services. By using ClearVPN, you agree to the practices described in this policy.
ClearVPN operates on a strict no-logs principle. We do not collect, monitor, log, or store any information about your VPN activity. This includes your browsing history, traffic data, DNS queries, IP addresses assigned during sessions, session timestamps, or any other data that could be used to identify your online activities.
Account Information: When you create a ClearVPN account, we collect your email address and a hashed version of your password. We do not collect your name, phone number, or payment card details (payments are processed by our secure third-party payment partners).
Device Information: We may collect non-personal diagnostic data such as app version, operating system version, and crash reports. This data is used solely to improve app stability and performance and is never linked to your identity or VPN activity.
Analytics: We use privacy-respecting analytics to understand aggregate usage patterns — for example, which features are most popular. All analytics data is anonymised and cannot be traced back to individual users.
Data Retention: Account data is retained for as long as your account is active. Upon account deletion, all personal data is permanently erased within 30 days. Anonymised diagnostic data may be retained for up to 12 months for quality assurance purposes.
Data Security: All data transmitted between your device and ClearVPN servers is protected by AES-256 encryption. Our servers are housed in secure, audited data centres with strict access controls.
Third-Party Services: ClearVPN uses trusted third-party providers for payment processing and customer support. These providers are contractually bound to process data only as instructed and in compliance with applicable privacy laws.
Your Rights: Under GDPR and other applicable privacy laws, you have the right to access, correct, or delete your personal data at any time. To exercise these rights, contact [email protected].
Changes to This Policy: We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification. Continued use of ClearVPN after changes indicates acceptance of the revised policy.
Contact: For privacy-related questions or data subject requests, contact our Data Protection Officer at [email protected]. Last updated: 2026.